Managed IT Support Services
IT problems don’t need to derail your day.
When computers, email, Wi-Fi, printers, and apps stop working, productivity drops fast. Most small businesses don’t need a huge IT department — they need a team that answers quickly, fixes issues right the first time, and prevents repeat problems.
Elite Source Partners provides Managed IT Support built for small and mid-sized businesses that want stability, security, and a clear plan.
What this solves
If you’re dealing with any of these, we can help:
- Slow or unreliable computers and networks
- “Email is down” / Microsoft 365 issues
- Wi-Fi problems and frequent disconnects
- Password resets, access issues, new user setup
- Remote work connectivity (VPN, secure access)
- No visibility into what’s patched, protected, or backed up
- IT chaos with multiple vendors and no clear owner
- Constant fire-fighting instead of prevention
What you get
1) Helpdesk Support (real humans, fast response)
- End-user support for laptops/desktops, apps, printers, email
- Remote troubleshooting + on-site support when needed
- New user onboarding and offboarding
- Device setup, standardization, and replacements planning
2) Proactive Monitoring & Maintenance
- Patch management (OS + common business apps)
- Device health monitoring (performance, storage, failures)
- Basic network monitoring to catch issues early
- Inventory tracking (devices, warranties, key systems)
3) Business Continuity Basics (so one incident doesn’t become a disaster)
- Backup checks + restore testing (where applicable)
- Account access controls and admin oversight
- Basic incident triage and response coordination
- Recovery guidance when something goes sideways
4) A Clear IT Plan (not random fixes)
- Quarterly review of recurring issues and root causes
- Upgrade and replacement roadmap (simple, budget-friendly)
- Vendor coordination (ISPs, software providers, hardware vendors)
Who this is for
Best fit for:
- 5–500+ employee businesses
- Teams using Microsoft 365 or Google Workspace
- Businesses that want predictable support and fewer recurring IT problems
- Owners/COOs/CFOs who want IT handled without babysitting vendors
How it works
- Quick discovery call (your environment + pain points)
- Lightweight onboarding (users, devices, access, priorities)
- Support goes live (helpdesk + monitoring)
- We stabilize the environment, then prevent repeat issues
- Monthly reporting and improvement plan (simple, readable)
Why Elite Source Partners
- Business-first support: we fix what impacts operations
- Clear ownership: one team accountable end-to-end
- Practical standards: less complexity, fewer outages
- Security-minded IT: support that doesn’t ignore risk
Pricing
Our managed IT support is very affordable and we offer discounted onboarding for small businesses.
Pricing is based on users/devices and support needs — we keep it simple and transparent.
Get started
Call/Text: 615-395-2960
Email: contact@elitesourcepartners.com
Subject/Message: “MANAGED IT”
Share your employee count and your top 2 IT headaches — we’ll recommend the simplest support plan to stabilize things fast.
Project Based Services
Get the project done — without hiring a full-time team.
Most small businesses don’t need “big IT.” They need experienced execution to roll out a tool, stabilize the network, or cover support — and they need it done cleanly and quickly.
Elite Source Partners delivers IT services as project-based engagements with defined outcomes, timelines, and simple communication.
What we help you deliver
1) Software & Application Rollouts
Perfect for new tools, upgrades, or replacements:
- Microsoft 365 / Google Workspace setup and migration support
- New business app rollout (CRM, ticketing, HR, accounting, scheduling, POS)
- User onboarding, permissions, and access setup
- Device deployment + configuration standards
- Training materials + go-live support
Outcome: Users are set up correctly, adoption is smoother, and support tickets drop.
2) Helpdesk Support (Project Coverage)
When you need support without committing to long-term contracts:
- Temporary helpdesk coverage (vacation, transition, surge support)
- New office / new system go-live coverage
- Ticket triage + resolution for common issues
- Onboarding/offboarding batches
- SOPs and “how-to” guides so your team stops repeating the same fixes
Outcome: Faster response times and less internal disruption.
3) Network & Wi-Fi Improvements
When performance, reliability, or coverage is hurting productivity:
- Network assessment + cleanup (cabling, switching, firewall/WAN basics)
- Wi-Fi redesign for office/warehouse coverage and stability
- Guest network segmentation and basic access controls
- ISP coordination + redundancy options
- Documentation (network map, device inventory, configs handoff)
Outcome: Fewer outages, better speed, fewer “Wi-Fi is broken” days.
4) Device Standardization & Lifecycle Refresh
- Laptop/desktop standard builds and deployment
- Patch and update baselines
- Inventory, warranties, replacement plans
- New-hire readiness kits
Outcome: Predictable devices, fewer issues, easier support.
How it works (simple)
- Discovery call (goals, scope, timeline, what “done” means)
- Project plan (phases, responsibilities, risks, schedule)
- Execution (setup, rollout, support, training)
- Handoff (docs, admin access, SOPs, final checklist)
Who this is for
Best fit for:
- 5–250 employee businesses
- Owners/COOs/CFOs who want IT handled without chaos
- Teams with an MSP that needs extra hands for a specific rollout
- Companies growing fast, opening a new location, or changing systems
Why Elite Source Partners
- Clear scope and “done criteria” (no wandering projects)
- Business-first priorities (reduce downtime + user friction)
- Clean documentation and handoff
- Optional ongoing support after the project
Pricing
Our project services are very affordable for small businesses, and we offer discounted project packages depending on scope and timeline.
We keep it simple: clear deliverables, clear assumptions, no surprises.
Get started
Call/Text: 615-395-2960
Email: contact@elitesourcepartners.com
Subject/Message: “IT PROJECT”
Include: your business size, what you’re rolling out or improving, and your target date.